General Terms and Conditions of Business

Registering for courses

Registrations are handled on a “first come, first served” basis.
The deadline for registrations is two weeks prior to the start of the course. Later registration is also possible in the event of places still being available on the courses.

Course fee

The course fee is due on registration.
Registrations after the beginning of the course do not result in any reduction of the course fee.
Examination fees for the Austrian Language Diploma ÖSD are not included in course fees.

Withdrawal from the course by the participant

Cancellations are possible only in writing by email or post.
Cancellation deadlines and fees are as follows – the date the email was received or the postmark applies.

Written cancellation Cancellation fee
Up to 14 calendar days before course begins 25% of course fee
Up to 7 calendar days before course begins 50% of course fee
From 6 calendar days before course begins 100% of course fee

Registering for ÖSD Diploma examinations

The deadline for registrations is 22 days prior to the date of the examination.

ÖSD examination fee

The examination fee for the Austrian Language Diploma ÖSD is due on registration.

Cancelling the ÖSD examination

Cancellations are possible only in writing by email or post.
Cancellation deadlines and fees are as follows – the date the email was received or the postmark applies.

Written cancellation Cancellation fee
Up to 14 calendar days before course begins EUR 42
Up to 7 calendar days before course begins

50% of examination fee;

Partial exams: 100% of examination fee

From 6 calendar days before course begins

100% of examination fee

The examination fee will not be charged if you do not appear for the examination.

Changing courses

If you have already booked a course it is possible in agreement with the course head and the office to change courses within one week if the course in question still has free places.

Right of withdrawal when booking online and registering by telephone

If you book your course online, by email or by telephone you are entitled by consumer protection law to withdraw within 14 working days, whereby Saturday is not a working day. The withdrawal period begins on the day the contract is signed.
This right of withdrawal does not apply to courses beginning within these 14 working days as of the booking.
Withdrawing from a booking is possible only in writing either by email or by post. You must send the withdrawal announcement within the 14-day period as mentioned above.
Course or examination fees that which have already been paid will be reimbursed to you minus any booking or bank charges.

Course materials

Group courses: course materials are not included in the course fees.
Individual training: course materials are included in the course fees.

Participation certificate

Attendance > 80%: you receive a participation certificate.
Attendance < 80%: you receive a participation certificate which shows your attendance in the respective modules.

Duplicate ÖSD Diplomas

Duplicate Diplomas cost EUR 58.

Changes to the course programme

All courses have a minimum number of participants:

For Level A1-C1 group courses the minimum number of participants is eight.

If there are fewer than eight registrations per course Level the organiser reserves the right to reduce the scope of the course as follows in agreement with the course participants:

A1, A2: 7 people 17×120 min; 6 people 15×120 min; 5 people 14×120 min; 4 people 12×120 min.

B1: 6 people 14×120 min; 5 people 12×120 min; 4 people 10×120 min.

B2, C1: 6 people 12×3 TUs; 5 people 11×3 TUs; 4 people 9×3 TUs.

For Level A1-C2 group courses the minimum number of participants is three.

For Level A1, A2 and B1 ÖSD sample exams the minimum number of participants is four.

If the minimum number of participants is not reached the organiser reserves the right to reduce the scope of the course in agreement with the course participants.
Deutsch Studio Salzburg reserves the right to change dates and cancel courses when necessary. Participants will be notified in good time. The organiser cannot be held liable for any claims in connection with this.

Training Unit (TU)

The total duration of the course is specified in Training Units (TUs).
One TU lasts 45 minutes.

Course cancellation by the organiser

If Deutsch Studio Salzburg has to cancel a course due to organisational reasons any fees which have already been paid by participants shall be refunded in full.
Bank charges or other costs will not be refunded.

Changing courses

If you have already booked a course it is possible in agreement with the course head and the office to change courses within one week if the course in question still has free places.

Scheduling – individual training

The schedule for individual training is fixed in agreement with you. This schedule is binding – you may exceed it only in agreement with Deutsch Studio Salzburg and only by a maximum of four weeks. Any TUs not consumed within this time frame lapse and no refunds shall be given.

Cancelling appointments – individual training

You can cancel agreed appointments up to 24 hours in advance either in writing or by telephone. Any later cancellations are equivalent to the lessons having been held and they shall be charged accordingly.

Data protection

All personal information and data of the participants will be treated as strictly confidential and will not be passed on to third parties.

Deutsch Studio Salzburg is entitled to save and electronically process any personal data disclosed by the client when registering for and participating in a course and to use it within the scope of the course and for specific information about courses offered by Deutsch Studio Salzburg. Participants expressly accept such use of their data when registering.

 

Change of address and personal data

Participants undertake to immediately notify Deutsch Studio Salzburg of any change of address and changes to their personal data.
If participants do not fulfil this obligation, any written documents from Deutsch Studio Salzburg such as course invitations, invoices and reminders are deemed to have been sent if they were sent to the last given address.

Disclaimer

Deutsch Studio Salzburg accepts no liability for course participants’ personal belongings, including valuables, or teaching materials.
Deutsch Studio Salzburg cannot be held liable by course participants for any losses caused by moderate negligence.

Translating errors and amendments excepted.

Court of jurisdiction is Salzburg.

 

 

UID-Nr. ATU44308405

Bank: Bankhaus Carl Spängler & Co AG, BLZ 19530, Konto-Nr. 100373007

IBAN: AT02 1953 0001 0037 3007; BIC: SPAEAT2S